These Terms & Conditions explain the conditions that apply when you:
Visit or use the Endless PossAbilities Disability & Aged Care Services Pty Ltd website;
Submit an enquiry or referral form;
Request information about our services;
Enter into a Service Agreement with us;
Receive disability, NDIS-funded, community care or aged care supports from us; or
Participate in one of our activities, programs or events.
In these Terms & Conditions:
“Endless PossAbilities”, “we”, “our” and “us” mean Endless PossAbilities Disability & Aged Care Services Pty Ltd.
“Participant”, “you” and “your” mean the person receiving or requesting our services.
“Representative” includes a parent, guardian, nominee, advocate, carer, support coordinator or another person authorised to act for a participant.
“Service Agreement” means the written agreement setting out the specific supports, fees, schedules, responsibilities and service arrangements agreed between us and a participant.
“NDIS” means the National Disability Insurance Scheme.
“NDIA” means the National Disability Insurance Agency.
“NDIS Commission” means the NDIS Quality and Safeguards Commission.
By using our website, submitting an enquiry or entering into a Service Agreement with us, you agree to comply with these Terms & Conditions.
Using our website or submitting an enquiry does not automatically create a service-provider relationship. Services only begin after we have completed the relevant intake, assessment, consent, funding and Service Agreement processes.
Endless PossAbilities Disability & Aged Care Services Pty Ltd is a family-operated disability and community care provider based in Blacktown, New South Wales.
We provide person-centred services designed to support independence, safety, confidence, skill development and meaningful community participation.
Depending on participant needs, available funding, worker capacity and our approved scope of service, our supports may include:
Assistance with employment and higher education;
High-intensity personal care supports;
Daily personal care and assistance;
Transport and travel assistance;
Community nursing care;
Innovative community participation;
Community-based group activities;
Children’s school holiday programs;
Skill-building and capacity-development activities;
Support with social and community engagement; and
Other agreed disability or community care services.
The exact services provided to each participant will be documented in their Service Agreement, support plan, care plan or other relevant service documentation.
These Terms & Conditions provide general information about how we operate.
Before regular services begin, participants may be asked to enter into a separate Service Agreement. The Service Agreement may include:
The supports to be delivered;
The participant’s goals and preferences;
The location and frequency of supports;
Agreed service hours;
Prices and payment arrangements;
Provider travel arrangements;
Transport charges;
Cancellation requirements;
Participant and provider responsibilities;
Risk-management requirements;
The length of the agreement;
Review arrangements;
How changes will be made; and
How either party may end the agreement.
If there is an inconsistency between these website Terms & Conditions and a signed Service Agreement, the signed Service Agreement will apply to the extent of that inconsistency.
Nothing in these Terms & Conditions or a Service Agreement excludes any right or protection that cannot lawfully be excluded under the Australian Consumer Law, NDIS legislation or other applicable laws.
Before accepting a referral or commencing services, we may complete an intake and assessment process.
We may request information about:
The participant’s identity and contact details;
NDIS participant number;
Plan dates and funding arrangements;
NDIS goals;
Disability and health conditions;
Communication requirements;
Personal care needs;
Medication requirements;
Mobility and manual-handling needs;
Behaviour support requirements;
Cultural, language and religious preferences;
Allergies and dietary requirements;
Emergency contacts;
Guardianship, nominee or decision-making arrangements;
Current healthcare and allied health providers;
Support plans, assessments and clinical documents;
Risks associated with delivering the requested supports; and
Any other information reasonably required to provide safe and appropriate services.
Accepting a referral does not guarantee that we can provide the requested service.
We may decline or delay a service where:
The requested service is outside our scope;
We do not have suitably qualified or available workers;
Required assessments or support plans have not been provided;
The environment presents unmanaged health or safety risks;
The requested service cannot be funded under the participant’s plan;
The requested service requires a registration, authorisation or qualification we do not hold;
The participant’s needs cannot be safely met by our organisation; or
Providing the service would breach a law, professional requirement or NDIS obligation.
Where appropriate, we will explain our decision and may provide information about other available support options.
Every participant has the right to be treated with dignity, fairness and respect.
When receiving services from us, participants have the right to:
Exercise choice and control over their supports;
Participate in decisions affecting their services;
Receive information in a format they can understand;
Be treated with dignity and respect;
Have their privacy and confidentiality protected;
Be supported in a culturally safe and inclusive manner;
Express their identity, beliefs, preferences and values;
Receive safe and competent supports;
Be free from violence, abuse, neglect, exploitation and discrimination;
Involve a family member, advocate, nominee or support person;
Ask questions about services, prices and invoices;
Request reasonable changes to their services;
Refuse a support or withdraw consent, subject to safety and legal requirements;
Provide feedback or make a complaint;
Make a complaint without experiencing retaliation or reduced service quality;
Access an advocate or interpreter;
Request access to personal records, subject to applicable laws; and
End services in accordance with the Service Agreement.
Our workers are expected to follow the NDIS Code of Conduct when providing NDIS supports and services.
We aim to:
Deliver agreed supports in a safe, respectful and competent manner;
Provide services with reasonable care and skill;
Respect participant choice, privacy, dignity and independence;
Deliver supports in accordance with the participant’s Service Agreement;
Communicate openly about services, prices and changes;
Employ or engage workers with appropriate skills and experience;
Complete applicable worker screening and compliance requirements;
Maintain appropriate insurance;
Protect confidential participant information;
Maintain accurate service and financial records;
Respond to incidents, complaints and safeguarding concerns;
Provide invoices or service records where required;
Avoid conflicts of interest or disclose and manage them appropriately;
Charge fairly and transparently;
Take reasonable steps to provide continuity of support; and
Comply with applicable NDIS, health, safety, privacy and consumer laws.
Although we will take reasonable steps to provide a suitable worker, we cannot guarantee that a particular worker will always be available.
We may assign a replacement worker when a regular worker is unavailable, provided the replacement has the appropriate skills, screening, information and competency required for the service.
Participants and their authorised representatives agree to:
Provide accurate and complete information;
Tell us about relevant health, disability, medication and safety requirements;
Notify us when information changes;
Participate in assessments and service planning where reasonably required;
Treat our workers with dignity and respect;
Provide a safe and lawful environment for service delivery;
Ensure pets, smoking, weapons, aggressive conduct and environmental hazards are appropriately managed;
Tell us about known risks in the home or community;
Provide access to required support plans, health plans and clinical instructions;
Attend scheduled services or provide cancellation notice;
Ensure sufficient funding or another agreed payment method is available;
Review invoices and raise questions promptly;
Not request workers to perform unlawful, unsafe or unauthorised activities;
Follow reasonable health and safety instructions;
Respect worker privacy and personal boundaries;
Not photograph or record workers without permission, except where legally permitted;
Inform us about changes to guardianship, nominees, funding or plan management;
Notify us of hospital admissions, travel or other circumstances affecting scheduled supports; and
Communicate concerns as early as reasonably possible.
Participants remain responsible for personal expenses that are not included in the agreed support price or claimable from an NDIS plan.
A participant may authorise another person to communicate or make decisions on their behalf.
Before accepting instructions or disclosing personal information, we may request evidence of the person’s authority. This may include:
Guardianship documents;
NDIS nominee information;
Written participant consent;
Power of attorney documents;
Parenting or custody information; or
Other lawful decision-making authority.
Where possible, the participant will remain involved in decisions about their supports, even when another person is authorised to act for them.
An authorised representative must act within the limits of their authority and, where applicable, in the participant’s interests and according to the participant’s preferences.
Services will be scheduled according to:
The participant’s assessed needs;
The agreed Service Agreement;
Available NDIS funding;
Worker availability;
Required worker qualifications and competencies;
Service location;
Health and safety considerations; and
Other operational requirements.
Requested dates, times and workers are not guaranteed until confirmed.
Participants should notify us as early as possible when they need to change a scheduled service.
We may adjust worker allocations or service times where reasonably necessary. We will aim to provide appropriate notice and minimise disruption.
Prices for services will be set out in the participant’s Service Agreement, schedule of supports, quotation or another written agreement.
Where services are paid using NDIS funding:
Prices will be agreed with the participant or authorised representative;
Applicable NDIS pricing guidance and claim requirements will be considered;
We will only claim for supports that were delivered or that may lawfully be claimed;
Different rates may apply for weekdays, evenings, nights, Saturdays, Sundays and public holidays;
Higher rates may apply to high-intensity or specialised supports;
Travel, transport, non-face-to-face work and reports may be charged where agreed and permitted;
Prices may vary when NDIS pricing guidance changes; and
Any proposed change affecting an existing Service Agreement will be discussed with the participant before being applied.
The price applicable to a service will generally be the price agreed in the Service Agreement, subject to applicable laws and NDIS requirements.
We will not impose prohibited gap fees, hidden fees or surcharges on NDIS-funded services.
NDIS pricing arrangements and support item rates may change from time to time.
Where a proposed price change affects an existing Service Agreement, we will:
Inform the participant or representative;
Explain the proposed change;
Provide updated pricing information;
Discuss the effect on the participant’s services and funding; and
Obtain agreement where required before applying the change.
A participant may request a review of their service schedule where a price change may affect the number or frequency of supports they can receive.
If the participant does not agree to a proposed price change, both parties may discuss alternative service arrangements or end the affected service in accordance with the Service Agreement.
Participants may have their NDIS funding:
Managed by the NDIA;
Managed by a registered plan manager;
Self-managed; or
Managed through a combination of these methods.
The participant or representative must tell us how the relevant funding is managed.
Where funding is NDIA-managed, we may submit payment requests through the relevant NDIS provider system after delivering an eligible support.
We can only provide NDIA-managed supports where we meet the applicable provider and registration requirements.
Where funding is plan-managed, invoices will generally be sent to the participant’s nominated plan manager.
The participant must provide accurate plan-manager details and tell us when their plan manager changes.
Where funding is self-managed, invoices may be issued directly to the participant or their authorised representative.
The participant is responsible for paying invoices within the period stated in the Service Agreement or invoice.
Participants are responsible for telling us about changes to their NDIS plan, plan dates, budgets, funding categories or management arrangements.
Where funding is exhausted, unavailable, suspended or does not cover a requested service, we will discuss the situation before continuing services wherever reasonably possible.
Services may be temporarily reduced or suspended where no valid funding or alternative payment arrangement is available.
Invoices may include:
The participant’s name and NDIS number;
The service date;
The type of support provided;
The relevant support item;
Service duration;
Hourly or unit rate;
Travel or transport charges;
Agreed non-face-to-face activities;
Cancellation charges where permitted;
Other agreed expenses; and
The total amount payable.
Invoices must be paid within the timeframe specified in the Service Agreement or invoice.
Participants, representatives or plan managers should contact us promptly if they believe an invoice is incorrect.
We will investigate disputed invoices and correct genuine errors.
We will not knowingly submit duplicate, false, inflated or misleading claims. If we identify an incorrect NDIS claim, we will take reasonable steps to correct or cancel it through the relevant system.
Provider travel may be charged where:
Travel is necessary to deliver the agreed support;
The participant has agreed to the travel arrangement;
The Service Agreement permits the charge;
The relevant support item allows travel claims; and
Applicable NDIS pricing and claiming requirements are satisfied.
Provider travel may include agreed worker travel time and reasonable non-labour travel costs, such as:
Vehicle running costs;
Road tolls;
Parking fees;
Public transport costs; and
Other necessary travel expenses.
Travel charges will be calculated and documented in accordance with the Service Agreement and applicable pricing requirements.
Where a worker travels to support more than one participant, travel costs may be apportioned where appropriate and permitted.
Where we transport a participant in a worker’s or provider’s vehicle, the participant may be charged an agreed transport contribution.
The transport rate, calculation method and any additional expenses will be explained in the Service Agreement.
Additional participant expenses may include:
Road tolls;
Parking fees;
Public transport fares;
Event admission;
Meals and refreshments;
Activity fees;
Accommodation; and
Other personal community-access expenses.
These costs must be discussed before the activity where reasonably possible.
Participants must comply with vehicle safety requirements, including wearing seatbelts and using an approved child restraint or mobility restraint where required.
We may refuse or stop transport where continuing would create an immediate safety risk.
Some supports may require work outside direct participant contact.
This may include:
Reviewing participant information;
Updating support plans;
Preparing progress notes;
Communicating with approved stakeholders;
Completing reports;
Coordinating supports;
Preparing resources;
Completing necessary clinical documentation; or
Undertaking other agreed service-related activities.
Non-face-to-face work will only be charged where:
It is connected to an agreed support;
The participant has agreed to the arrangement;
The Service Agreement permits it;
It is permitted under the applicable funding and claiming rules; and
The time charged is reasonable and properly recorded.
We will not charge for general business administration that forms part of our ordinary cost of operating unless it is expressly claimable and agreed.
The participant’s cancellation notice period will be stated in their Service Agreement.
A short-notice cancellation may occur where:
The participant cancels after the agreed notice period;
The participant is not present at the agreed time and place;
A worker attends but cannot enter the service location;
The participant chooses not to receive the service after the worker has arrived; or
The service cannot proceed because required information or safe access has not been provided.
A cancellation fee will only be charged where:
The Service Agreement includes a cancellation policy;
The participant has been informed of the policy;
The charge is permitted under applicable NDIS requirements;
All relevant claiming conditions are satisfied; and
The charge is fair and reasonable in the circumstances.
Repeated cancellations may result in a review of the participant’s service schedule.
Where a cancellation occurs because of an emergency, hospital admission or exceptional circumstance, participants should contact us as soon as reasonably possible. We may consider individual circumstances when deciding whether a charge applies, subject to applicable claiming requirements.
Where we cancel a scheduled service, the participant will not be charged for the cancelled service.
We will aim to:
Notify the participant as soon as possible;
Offer a suitable replacement worker;
Reschedule the support;
Discuss alternative service arrangements; or
Assist with continuity planning where the service cannot be provided.
There may be circumstances where a service is cancelled or changed at short notice due to illness, emergencies, worker safety, extreme weather, transport disruption or another event beyond our reasonable control.
NDIS support funding generally pays for the disability-related support being delivered and does not automatically cover ordinary personal expenses.
Unless specifically included and claimable, participants are responsible for costs such as:
Food and drinks;
Shopping and personal purchases;
Entertainment tickets;
Membership fees;
Holiday expenses;
Event entry fees;
Accommodation;
Public transport fares;
Medical expenses; and
Other everyday living costs.
Participants may be required to provide money or another payment method for planned activities.
Workers must not use participant funds for personal purposes. Receipts and expenditure records may be maintained where workers assist participants with purchases.
We aim to provide services in an environment that is safe for participants, workers and other people.
Before or during service delivery, we may complete risk assessments relating to:
The participant’s home;
Manual handling;
Mobility;
Medication;
Personal care;
Behaviour support;
Community activities;
Transport;
Pets;
Smoking;
Infection risks;
Equipment;
Environmental hazards;
Working alone;
Emergency access; and
Other identified risks.
Participants and representatives must tell us about known hazards or changes that could affect safe service delivery.
We may pause, modify or refuse a task where a worker reasonably believes it would create a serious or immediate risk.
Where possible, we will work with the participant to reduce the risk and identify a safe alternative.
Endless PossAbilities is not an emergency medical service.
For a life-threatening emergency, serious injury or immediate danger, call 000.
In an emergency involving a participant, our workers may:
Contact emergency services;
Provide first aid within their level of training;
Contact the participant’s emergency contact;
Follow an agreed emergency or health-management plan;
Share relevant information with emergency personnel;
Remain with the participant where safe and practical;
Notify relevant healthcare professionals; and
Complete incident records and regulatory notifications.
Participants must provide current emergency-contact, medical, allergy and medication information.
Community nursing and health-related services will only be delivered within the worker’s professional scope, qualifications, competence and authorisation.
Before delivering clinical or high-risk health supports, we may require:
A nursing assessment;
Medical information;
A healthcare plan;
Medication charts;
Hospital discharge instructions;
Clinical protocols;
Specialist advice;
Consent forms;
Risk assessments; and
Worker training or competency assessment.
Participants and representatives must inform us about changes in health conditions, medications, treatment instructions or clinical risks.
Our services do not replace medical advice from a doctor, hospital or other qualified healthcare professional.
Medication support will only be provided where it has been assessed, documented and agreed.
Depending on the support arrangement, medication assistance may include:
Reminding or prompting a participant;
Assisting with approved medication packaging;
Recording medication support;
Observing and reporting concerns;
Supporting medication administration by an appropriately trained worker; or
Providing nursing support within professional scope.
Participants or representatives must provide accurate medication information and ensure medications are:
Current;
Correctly labelled;
Stored safely;
Available when required; and
Accompanied by valid instructions.
Workers must not make independent changes to medication dosages or instructions.
High-intensity supports will only be provided after appropriate assessment and planning.
We may require:
A current health-management plan;
Detailed support instructions;
Clinical oversight;
Worker competency training;
Emergency procedures;
Required equipment;
Consent and risk documentation; and
Ongoing review.
We may suspend a high-intensity support where required plans, equipment, authorisations or trained workers are not available and providing the support would be unsafe.
We aim to use person-centred, trauma-informed and least-restrictive approaches.
We do not support the use of violence, punishment, humiliation, coercion, abuse or unauthorised restrictive practices.
Where a participant has behaviour-support needs, we may require:
A current behaviour support plan;
Information from an authorised behaviour support practitioner;
Worker training;
Risk assessments;
Incident-response instructions;
Communication strategies; and
Evidence of any required authorisations.
A regulated restrictive practice will only be implemented where it is lawfully authorised, documented in an appropriate behaviour support plan and managed in accordance with applicable registration, consent, reporting and oversight requirements.
A parent, guardian or authorised representative must complete the required enrolment, consent and health-information forms before a child participates in a school holiday program.
Parents and guardians must provide accurate information about:
Medical conditions;
Allergies;
Medication;
Disability and support needs;
Behaviour or communication requirements;
Dietary needs;
Emergency contacts;
Transport arrangements;
Approved collection persons; and
Activity restrictions.
A child may be unable to participate in an activity where required information, staffing, equipment, authorisation or risk controls are not available.
Parents or authorised persons must collect children at the agreed time. Additional support costs may apply where late collection results in additional support being required, subject to prior agreement and applicable funding requirements.
An incident may include:
Injury;
Illness;
Medication error;
Missing person event;
Abuse or neglect;
Unauthorised restrictive practice;
Property damage;
Aggressive behaviour;
Privacy breach;
Transport accident;
Financial exploitation;
Worker misconduct; or
Another event affecting participant safety or service quality.
We maintain processes to identify, respond to, document, investigate and learn from incidents.
Depending on the circumstances, we may notify:
The participant or representative;
Emergency services;
Healthcare professionals;
Police;
The NDIS Commission;
The NDIA;
Child protection authorities;
A workplace health and safety regulator;
An insurer; or
Another authority where required.
Our priority is to protect the participant, provide immediate support and reduce the likelihood of the incident happening again.
Participants, representatives, families, advocates, workers and members of the public may provide feedback or make a complaint.
A complaint may relate to:
The quality or safety of a support;
Worker behaviour;
Communication;
Privacy;
Invoices or pricing;
Cancellations;
Participant rights;
Discrimination;
Abuse, neglect or exploitation;
Service changes;
Conflicts of interest; or
Another aspect of our services.
Complaints may be made verbally or in writing.
We will aim to:
Acknowledge the complaint;
Listen respectfully;
Protect the complainant from retaliation;
Involve the participant in the resolution;
Investigate the matter fairly;
Maintain appropriate confidentiality;
Explain the outcome; and
Use feedback to improve our services.
Participants may involve an advocate, interpreter or support person.
Where a complaint cannot be resolved directly, a person may contact the NDIS Quality and Safeguards Commission regarding the quality or safety of NDIS supports.
Concerns about NDIS access, plans, budgets, funding decisions or NDIA processes should generally be directed to the NDIA.
We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.
Participant information may be used to:
Respond to referrals;
Assess support needs;
Develop support plans;
Deliver services;
Communicate with authorised people;
Manage health and safety;
Process invoices and NDIS claims;
Respond to incidents;
Manage complaints;
Meet regulatory obligations; and
Improve service quality.
We will only share information where:
The participant has consented;
It is necessary to deliver the agreed service;
It is required or authorised by law;
There is a serious safety concern;
An emergency requires disclosure; or
Another lawful exception applies.
Participants should read our separate Privacy Policy for more information.
We will generally seek consent before taking an identifiable photograph, video or audio recording of a participant.
Separate consent may be requested for:
Participant records;
Progress monitoring;
Program activities;
Staff training;
Website content;
Social media;
Marketing materials; or
Testimonials.
A participant may refuse marketing consent without losing access to services.
Participants and visitors must not photograph or record other participants, children or workers without appropriate permission.
We aim to keep our website accurate and current. However:
Service descriptions are general;
Services may change;
Availability is not guaranteed;
Website information does not replace individual advice;
Prices may not be displayed or may change;
Eligibility depends on assessment and funding; and
Typographical or technical errors may occasionally occur.
Information on our website should not be treated as medical, nursing, financial, legal or NDIS planning advice.
Participants should obtain advice appropriate to their circumstances from the relevant qualified professional.
Information submitted through our website must be accurate, lawful and relevant to the enquiry.
A referral submission does not guarantee:
Acceptance as a participant;
Immediate service availability;
NDIS funding approval;
That a requested worker will be available;
That the requested support is claimable; or
That services will begin on a requested date.
We may contact the participant, referrer or authorised representative to request further information.
A person submitting a referral on behalf of someone else confirms that they are authorised to provide the relevant information or have an appropriate lawful basis for doing so.
You must not use our website to:
Break any law;
Submit false, misleading or fraudulent information;
Impersonate another person;
Upload malicious software;
Interfere with website security;
Attempt unauthorised access;
Harass or threaten another person;
Infringe intellectual property rights;
Collect information about other users without authority; or
Disrupt the website’s operation.
We may restrict access to our website where we reasonably believe these Terms have been breached.
Unless otherwise stated, the website content owned by Endless PossAbilities, including its text, graphics, page layouts, policies, service descriptions and original materials, is protected by intellectual property laws.
Website content may be viewed and printed for personal, non-commercial use.
Content must not be copied, republished, sold, modified, distributed or used commercially without written permission, except where permitted by law.
Third-party logos, photographs, icons or materials remain the property of their respective owners.
Our website may contain links to third-party websites, including government agencies, maps, social media platforms and external service providers.
External links are provided for convenience. We do not control and are not responsible for:
External website content;
Privacy practices;
Website availability;
Security;
Accuracy;
Third-party services; or
Loss arising from the use of an external website.
Users should review the terms and privacy policies of external websites.
Our services come with rights and consumer guarantees that cannot be excluded under the Australian Consumer Law.
Where the Australian Consumer Law applies, services must be:
Provided with due care and skill;
Fit for an agreed purpose where applicable; and
Supplied within a reasonable time where no timeframe has been agreed.
Nothing in these Terms & Conditions excludes, restricts or modifies a consumer right, guarantee, remedy or protection that cannot legally be excluded.
Each party is responsible for loss or damage to the extent that it was caused by that party’s negligence, unlawful conduct or breach of an applicable agreement.
To the maximum extent permitted by law, we are not responsible for loss caused solely by:
Inaccurate or withheld information;
A participant failing to follow reasonable safety instructions;
An undisclosed hazard;
Unauthorised changes to medication or care instructions;
The actions of an unrelated third party;
An event outside our reasonable control; or
A service or expense that was not agreed with us.
Nothing in this section limits liability for personal injury, fraud, wilful misconduct, gross negligence or another liability that cannot legally be limited.
Participants should tell us about fragile, valuable or hazardous property before services begin.
Where property is damaged, the incident should be reported as soon as possible.
We will assess responsibility based on:
What occurred;
The instructions provided;
The condition of the property;
Reasonable care taken;
Any relevant negligence;
Insurance requirements; and
Applicable consumer laws.
Workers are not authorised to accept personal liability or make private payment arrangements relating to alleged damage.
Workers must maintain professional boundaries.
Workers must not:
Borrow money from participants;
Lend money to participants;
Request gifts;
Accept significant gifts or benefits;
Become a beneficiary under a participant’s will;
Use a participant’s card or money without authorisation;
Enter private business arrangements with participants; or
Use participant property for personal purposes.
Any concern involving participant money or property should be reported immediately.
We will disclose actual or potential conflicts of interest that may affect a participant’s choice or services.
Participants remain free to choose their providers and should not be pressured into purchasing unrelated services.
Where we recommend another provider or service, we will aim to:
Act in the participant’s interests;
Explain any relevant relationship;
Provide alternatives where practical;
Avoid receiving undisclosed benefits; and
Respect the participant’s final decision.
We may temporarily suspend a service where:
There is an immediate safety risk;
Required funding is unavailable;
Invoices remain unpaid;
Essential support or clinical information is missing;
The service environment is unsafe;
Workers experience violence, threats, harassment or serious misconduct;
The participant’s needs have changed beyond our capacity;
Required equipment is unavailable or unsafe;
Continuing the service would breach the law; or
A serious incident requires review.
Before suspension, we will provide notice where reasonably possible and discuss steps required for services to resume.
Immediate suspension may occur where necessary to protect a participant, worker or another person from serious harm.
A participant may end services by giving the notice stated in their Service Agreement.
We may end services where:
The Service Agreement expires;
Both parties agree;
The participant no longer requires the support;
Funding is unavailable;
Repeated invoices remain unpaid;
The service is outside our scope;
Safety risks cannot be adequately managed;
The participant or another person engages in serious threatening or unlawful conduct;
Required cooperation or information is not provided;
We can no longer provide suitable workers;
A serious breach of the Service Agreement occurs; or
We are required to stop the service by law or a regulator.
Except where immediate action is necessary, we will aim to provide reasonable notice.
Where appropriate, we will work with the participant, representative or support coordinator to support a safe and orderly transition to another provider.
Ending services does not remove the obligation to pay valid outstanding invoices.
We will not be considered in breach of these Terms where a service is delayed or prevented by an event outside our reasonable control.
Such events may include:
Natural disasters;
Bushfires;
Floods;
Severe weather;
Pandemics;
Public-health directions;
Road closures;
Transport disruption;
Power or telecommunications failures;
Government action;
Worker emergencies; or
Another serious unforeseen event.
We will take reasonable steps to communicate with affected participants and restore or rearrange services when safe and practical.
We may update these Terms & Conditions to reflect changes to:
Our services;
NDIS pricing and claiming arrangements;
Applicable laws;
Regulatory requirements;
Website functionality;
Internal policies; or
Business operations.
The updated version will be published on our website with a revised “Last updated” date.
Changes to an existing participant’s services, fees or Service Agreement will be discussed and agreed where required.
These Terms & Conditions are governed by the laws of New South Wales and applicable Commonwealth laws of Australia.
Any dispute relating to these Terms will be subject to the jurisdiction of the courts and tribunals of New South Wales and Australia, unless another dispute-resolution process is required or agreed.
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
For service enquiries, invoice questions, complaints or questions about these Terms & Conditions, contact:
Endless PossAbilities Disability & Aged Care Services Pty Ltd
ABN: 24 690 139 783
Address: 13A Mort Street, Blacktown NSW 2148
Phone: 0415 055 651
Email: peter.tawdrous@hotmail.com
For urgent threats to life or safety, call 000.
Complaints about the quality or safety of NDIS-funded services may also be made to the NDIS Quality and Safeguards Commission by calling 1800 035 544.
Questions or complaints about NDIS access, plans, funding decisions or NDIA processes may be directed to the NDIA by calling 1800 800 110.
