{"id":573,"date":"2026-06-01T02:08:52","date_gmt":"2026-06-01T02:08:52","guid":{"rendered":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/?page_id=573"},"modified":"2026-06-01T02:12:33","modified_gmt":"2026-06-01T02:12:33","slug":"shipping-returns-policy","status":"publish","type":"page","link":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/shipping-returns-policy\/","title":{"rendered":"Shipping &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"573\" class=\"elementor elementor-573\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a422c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a422c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d36aaf0\" data-id=\"d36aaf0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-670f8a4 elementor-widget elementor-widget-heading\" data-id=\"670f8a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d89009 elementor-widget elementor-widget-heading\" data-id=\"7d89009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">home  \/  Shipping &amp; Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6195ce9 e-flex e-con-boxed e-con e-parent\" data-id=\"6195ce9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f98a009 elementor-widget elementor-widget-text-editor\" data-id=\"f98a009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"icfs9j\" data-start=\"3804\" data-end=\"3815\"><span style=\"color: #ff6364;\">Shipping<\/span><\/h2>\n<p data-start=\"3817\" data-end=\"3999\">We ship Australia-wide only. All orders are processed and dispatched within 1\u20133 business days of purchase. Once your order has shipped, you\u2019ll receive an email with tracking details.<\/p>\n<h3 data-section-id=\"in3qo4\" data-start=\"4001\" data-end=\"4029\"><strong><span style=\"color: #ff6364;\">Standard Shipping Rates:<\/span><\/strong><\/h3>\n<ul data-start=\"4031\" data-end=\"4176\">\n<li data-section-id=\"9pl7uo\" data-start=\"4031\" data-end=\"4079\">Free shipping for all orders over <strong data-start=\"4067\" data-end=\"4079\">$175 AUD<\/strong><\/li>\n<li data-section-id=\"1pebl63\" data-start=\"4080\" data-end=\"4176\">For orders under <strong data-start=\"4099\" data-end=\"4107\">$175<\/strong>, flat rate shipping costs will be calculated at a cost of <strong data-start=\"4166\" data-end=\"4176\">$15.00<\/strong><\/li>\n<\/ul>\n<p data-start=\"4178\" data-end=\"4344\">Please double-check your shipping details before finalising your order. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses.<\/p>\n<h2 data-section-id=\"5p69qq\" data-start=\"4346\" data-end=\"4368\"><span style=\"color: #ff6364;\">Returns &amp; Exchanges<\/span><\/h2>\n<p data-start=\"4370\" data-end=\"4564\">We want you to love your purchase from <strong data-start=\"4409\" data-end=\"4430\">irestorestuff.com<\/strong>. If you\u2019re not completely satisfied, you can return your item(s) within <strong data-start=\"4503\" data-end=\"4526\">30 days of delivery<\/strong>, subject to the following conditions:<\/p>\n<h3 data-section-id=\"jmf2ta\" data-start=\"4566\" data-end=\"4592\"><strong><span style=\"color: #ff6364;\">Change of Mind Returns<\/span><\/strong><\/h3>\n<ul data-start=\"4594\" data-end=\"5042\">\n<li data-section-id=\"1mfxypd\" data-start=\"4594\" data-end=\"4661\">Returns must be initiated within 30 days of receiving your order.<\/li>\n<li data-section-id=\"1lr4m81\" data-start=\"4662\" data-end=\"4741\">Items must be unused, in original condition, and in their original packaging.<\/li>\n<li data-section-id=\"7yx9vf\" data-start=\"4742\" data-end=\"4798\">Customers are responsible for the return postage cost.<\/li>\n<li data-section-id=\"1uz9fui\" data-start=\"4799\" data-end=\"4899\">We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.<\/li>\n<li data-section-id=\"6i25ml\" data-start=\"4900\" data-end=\"5042\">Once the return is received and inspected, a refund (excluding original shipping charges) will be processed to your original payment method.<\/li>\n<\/ul>\n<h3 data-section-id=\"1qnbhgb\" data-start=\"5044\" data-end=\"5058\"><span style=\"color: #ff6364;\"><strong>Sale Items<\/strong><\/span><\/h3>\n<p data-start=\"5060\" data-end=\"5163\">Please note: Sale or discounted items are final sale and cannot be returned or exchanged unless faulty.<\/p>\n<h3 data-section-id=\"1vso2yg\" data-start=\"5165\" data-end=\"5204\"><strong><span style=\"color: #ff6364;\">Damaged, Faulty, or Incorrect Items<\/span><\/strong><\/h3>\n<p data-start=\"5206\" data-end=\"5351\">Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if an item is faulty, not as described, or unfit for purpose.<\/p>\n<p data-start=\"5353\" data-end=\"5384\">If you receive an item that is:<\/p>\n<ul data-start=\"5386\" data-end=\"5463\">\n<li data-section-id=\"jw6l8n\" data-start=\"5386\" data-end=\"5406\">Damaged in transit<\/li>\n<li data-section-id=\"nwaea1\" data-start=\"5407\" data-end=\"5428\">Faulty or defective<\/li>\n<li data-section-id=\"d53dk3\" data-start=\"5429\" data-end=\"5463\">Incorrect (not what you ordered)<\/li>\n<\/ul>\n<p data-start=\"5465\" data-end=\"5568\">Please contact us at <strong data-start=\"5486\" data-end=\"5519\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5488\" data-end=\"5517\">thebespokeartisanau@gmail.com<\/a><\/strong> within 30 days of receiving your order. Include:<\/p>\n<ul data-start=\"5570\" data-end=\"5677\">\n<li data-section-id=\"1ltdx4k\" data-start=\"5570\" data-end=\"5589\">Your order number<\/li>\n<li data-section-id=\"17lrfr0\" data-start=\"5590\" data-end=\"5624\">A brief description of the issue<\/li>\n<li data-section-id=\"vnt7aq\" data-start=\"5625\" data-end=\"5677\">Photos showing the fault or damage (if applicable)<\/li>\n<\/ul>\n<p data-start=\"5679\" data-end=\"5827\">Once assessed, we\u2019ll work with you to resolve the issue promptly. If the item is confirmed faulty or incorrect, we\u2019ll cover the return postage cost.<\/p>\n<h3 data-section-id=\"z2g2n6\" data-start=\"5829\" data-end=\"5853\"><strong><span style=\"color: #ff6364;\">Non-Returnable Items<\/span><\/strong><\/h3>\n<p data-start=\"5855\" data-end=\"5942\">Unless deemed faulty under Australian Consumer Law, we are unable to accept returns on:<\/p>\n<ul data-start=\"5944\" data-end=\"6022\">\n<li data-section-id=\"14qymzy\" data-start=\"5944\" data-end=\"5977\">Opened paint tins or used tools<\/li>\n<li data-section-id=\"rad9cy\" data-start=\"5978\" data-end=\"6009\">Custom or special-order items<\/li>\n<li data-section-id=\"jg2wid\" data-start=\"6010\" data-end=\"6022\">Sale items<\/li>\n<\/ul>\n<h3 data-section-id=\"muu3o\" data-start=\"6024\" data-end=\"6038\"><strong><span style=\"color: #ff6364;\">Questions?<\/span><\/strong><\/h3>\n<p data-start=\"6040\" data-end=\"6118\">We\u2019re here to help! For any shipping or return enquiries, please reach out to:<\/p>\n<p data-start=\"6120\" data-end=\"6153\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"6120\" data-end=\"6153\" data-is-last-node=\"\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6122\" data-end=\"6151\">thebespokeartisanau@gmail.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Returns Policy home \/ Shipping &amp; Returns Policy Shipping We ship Australia-wide only. All orders are processed and dispatched within 1\u20133 business days of purchase. Once your order has shipped, you\u2019ll receive an email with tracking details. Standard Shipping Rates: Free shipping for all orders over $175 AUD For orders under $175, flat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-573","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/pages\/573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/comments?post=573"}],"version-history":[{"count":4,"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/pages\/573\/revisions"}],"predecessor-version":[{"id":584,"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/pages\/573\/revisions\/584"}],"wp:attachment":[{"href":"https:\/\/robotrnics.com\/bespoke-samantha-omer-17apr\/wp-json\/wp\/v2\/media?parent=573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}